Prospects, customers, members or patients call in to speak to a representative for assistance and information.
Using approved calling lists that meet all TCPA and cell phone requirements to make outreach or outgoing calls. (Outsource Call Center Services Providers in USA)
Using pre-approved canned responses, free form responses or a combination to answer email inquiries from customers.
Answering questions from a prospect or customer via a live interactive chat feature that is typically on your website.
Sending and responding to text messages (TCPA and cell phone express written consent approved) from customers.
Uses real voice sounding options and interactive intelligence to provide customers with self-service or to triage calls.
A group who supports you with non-phone, email or chat functions. (Data entry, mail processing, research, etc.)
Exceptional service in the language of the customers’ preference. Takes the customer experience to another level.