Call Center Authority

Program Types

Our call center partners have specialties in the following types of programs.


Interaction via an inbound or outbound call with a prospect to qualify, sell or enroll them directly over the phone

Lead Generation

Interaction with a prospect in order to qualify them and either transfer real time to a sales team or make an appointment.

Customer Service

Interaction with an existing customer through various CRM software to provide necessary support and assistance.

Member Engagement

Interaction via an outbound call to an existing member of a service that you offer in order to educate and stimulate an action.

Patient Engagement

Interaction to provide health education and reminders of topics/services.  (Annual health screenings, COVID shots and more).

Appointment Setting

Interaction with a prospect, customer, member or patient to qualify, collect necessary data and schedule an appointment.

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