PCI Compliance for Call Centers: 6 Step Checklist

In an era where customer data is more valuable than ever, ensuring the security and confidentiality of sensitive information is paramount. This is especially true for call centers that handle credit card transactions and personal data on a daily basis. PCI compliance, or Payment Card Industry Data Security Standard, is a set of security standards […]

Meeting HEDIS Measures for Call Centers: A Comprehensive Guide

In the ever-evolving landscape of healthcare, meeting quality measures is crucial for both patient outcomes and the success of healthcare organizations. The Healthcare Effectiveness Data and Information Set (HEDIS) is a set of performance measures used by healthcare professionals to assess the quality of care provided to patients. For call centers, which play a pivotal […]

What is The Average Handle Time (AHT) for Call Centers?

In the ever-evolving landscape of customer service, call centers play a pivotal role in ensuring customer satisfaction. One crucial metric that measures the efficiency of call center operations is the Average Handle Time (AHT). AHT is a key performance indicator that reflects the average duration it takes for a call center agent to handle a […]